Last Updated: June 2026

 

At Hexacle Marketing Solutions, we strive to provide high-quality services and maintain transparency regarding payments, cancellations, and refunds.

1. Service-Based Business

As our services involve professional time, expertise, consultation, research, support, and digital work, refunds are evaluated based on the stage of project completion.

2. Consultation Services

Completed consultations, strategy sessions, and advisory services are generally non-refundable once delivered.

3. Project-Based Services

For branding, website creation, market research, and similar projects:

• Full refunds may be considered if work has not yet begun.

• Partial refunds may be considered if work has started but is not substantially completed.

• No refunds will be provided for completed and approved work.

4. Monthly Support Services

For recurring customer support, operations support, or virtual assistant services:

• Clients may cancel future services with written notice.

• Payments already made for services delivered are non-refundable.

• Future billing will cease following the agreed cancellation period.

5. Client Delays

If a project is delayed due to missing information, approvals, or communication from the client, refunds will not be automatically granted.
 

6. Exceptional Circumstances

Hexacle Marketing Solutions may review refund requests on a case-by-case basis where exceptional circumstances exist.

7. Chargebacks

Clients are encouraged to contact us directly before initiating payment disputes or chargebacks. We are committed to resolving concerns professionally and fairly.

8. Contact Information

For cancellation requests or refund inquiries:

Email: hello@hexaclemarketingsolutions.com

Website: www.hexaclemarketingsolutions.com

We aim to respond to all inquiries within a reasonable timeframe.